How Is HEP A Necessity For Better Patient Retention And Satisfaction

Nostalgia is OK as long as it is not causing any disservice to the patients. Well, you would not agree more that you cannot emphasize the use of obsolete technology. The nostalgia is not going to work there. Many therapists have started using the home exercise program software for physical therapy as when it comes to […]

February 18, 2022

Gagan Bhargav

Nostalgia is OK as long as it is not causing any disservice to the patients. Well, you would not agree more that you cannot emphasize the use of obsolete technology. The nostalgia is not going to work there.

Many therapists have started using the home exercise program software for physical therapy as when it comes to health and wellness, outdated technology will have fewer nods.

Most of the patients adhered to the Home exercise plans if the information was handed over to them on a piece of paper, handwritten or printed. With this, the percentage of patients who are performing their exercises right is very low.

These numbers are very low and do not satisfy the patient or the provider. Putting HEPs to the right use can work wonders for the patients and they are pretty great to boost your practice too.

They are kind of like a secret weapon for retaining and increasing the patient’s satisfaction.

Assigning HEP: Give your patients what they want

Well, there has been a great rise in patient satisfaction when the patients were assigned the exercises according to their preferences.

Patient satisfaction is directly related to patient retention. The patients are going to respond very positively when the therapists are using the technology throughout the care.

An interactive and multimedia HEP platform can help in increasing patient compliance as well as the other Home exercise programs prescribed.

Let us now discuss how a HEP is Necessary if you wish to drive more patient satisfaction and retention.

  • Choose mobile-friendly and easy-to-follow charts.

Well, just having a digital HEP is not going to keep your patients from leaving the service in between. You need to find out a way to make the patients more engaged and invested in their treatment.

Thus, make sure the formats you use are easy for your patients to understand with mobile-friendly charts and easy videos walkthrough that the patients can access anywhere, anytime.

The patients are not going to put an excuse that they have lost their exercise sheets or any other excuse for not completing any of the prescribed exercises.

Delivering great outcomes.

There are some patients who might be tech-savvy and google the exercises if they need any further instructions. Well, that can prove to be more harmful than helpful.

The instructions online might not come from a professional and thus can be inaccurate or unsafe. Your patients must only trust you when it comes to Creating HEP and then following it.

Thus, using a professional and trusted HEP tool is going to tailor all your issues to meet the needs of every patient. You can also be assured that the programs you are assigning are peer-reviewed and backed by the industry. The patients will be following the exercises that are effective to treat them.

This translates into better patient outcomes. This is a serious win for both the patients as well as for you. Also, better outcomes are something that will lead to increased patient satisfaction and retention.

No more waiting.

Technology is transforming the way practitioners are providing care to their patients. These are not just enhancing the outcomes but are also increasing patient satisfaction. This is done by cutting down the unnecessary steps.

When you are using a Digital HEP, then you are making available a comprehensive guide at your fingertips. This removes the need to call the clinic or stop by to get some additional information.

A secure messaging channel.

It does not matter how good your HEP is, the patients are going to find themselves in challenges while following the HEP in their homes. This is where a secure and integrated patient messaging channel is going to come into the picture.

The patients can also reach out to their providers with any questions or any other updates. The patients do not have to wait for any kind of further instructions in their next session. The patients will be able to complete their HEP as it has been scheduled and will not be pushing any further.

Thus, they are not just going to complete the HEP but are going to complete it on time.

The telehealth services

Even if you have a secure messaging channel, there are at times when the patients are simply going to speak directly to their provider. The patient does not have to leave home and it provides the opportunity to connect face-to-face.

It provides clarity in the clinic sessions and there is no room for doubt. In the virtual HEPs, there is an option to save the exercise profiles. You need to assign them to the patient chart and it is very easy to pull the right HEP and then review every movement.

Removing and adding an exercise is also seamless. You can easily send the new updated HEP to the patient without any kind of hassle through the physical therapy home exercise program app.

In the end.

HEPs are an effective way to make sure that your patients are making steady progress and achieving their goals on time. It is going to enhance patient satisfaction and is also better for patient retention.

Integrate home exercise program software for physical therapy and experience fruitful results.

Receive updates, business advice, and easy-to-follow tips in your inbox with just a tap.





    Go-to Physio Blogs

    Does your Physio therapy business needs a boost? Access the ready to implement ideas & strategies.