Ways to Measure Your Success in Physical Therapy

There are numerous methods for measuring clinical success, each with its own distinct outcome. That is why interpreting these varying outcomes can be difficult at times! For example, one patient may define success as being able to walk up a flight of stairs again, whereas another defines success as being able to stand. So, how […]

December 27, 2022

Garima Johar

There are numerous methods for measuring clinical success, each with its own distinct outcome. That is why interpreting these varying outcomes can be difficult at times! For example, one patient may define success as being able to walk up a flight of stairs again, whereas another defines success as being able to stand. So, how do you analyse those disparities and turn them into actionable data? How do you know if you did a good job and have a peaceful sleep at night? Well, to put your mind at ease, we have some pointers that will aid you in knowing if you did well or not.

#1 Patient Satisfaction

The most basic way to know if you succeeded at work is by knowing if your patients are satisfied or not. There are numerous ways to measure patient satisfaction. The goal is to collect patients’ feedback in order to understand better what could be improved. One efficient method for obtaining this kind of feedback is user surveys. Or you can also find it out using healthcare predictive analytics software that could give you an elaborate report on what’s working and what isn’t.

Next, you can ask your patients to fill out a survey form. A patient survey is a fantastic way to learn more about any gaps or opportunities in your customer journey map. Information on the most common patient complaints can be used to solve problems or spot issues before they arise.  For instance, you could ask users to complete a quick survey after their initial questionnaire if you want to learn more about how easy it is to use the physical therapy electronic documentation software you installed.


Furthermore, your website’s reviews and comments can also provide insight into how your patients feel about your business. More advanced tools like physical therapy real-time stats software can even perform an elaborate analysis on user forums, comments on content, and social media channels, which can help gauge customer satisfaction accurately.

#2 Referrals

The second most efficient way of knowing if you’re succeeding is setting up a referral system. This is a crucial indicator of whether a patient is likely to recommend your healthcare facilities or providers to someone else or whether they are likely to use them again. Data from customer satisfaction surveys help you build a complete picture of how the public views your company.

And you can do this more proactively using physical therapy electronic documentation like SmartPT Online. On the physical therapy app, you’d get to know the number of patients you have treated and how many of them have referred you. If that number is high, you’d know you’re doing a great job. If not, with the help of a feedback form or healthcare predictive analytics software, you can work on the weaker points and rise above.

#3 Automation Driven by Data

This point is to know how you can better things in a more natural way. A more objective way to improve clinical success is to increase your practice’s profitability and productivity, and with automation, it can be much simpler than manually collecting patient feedback. Data-driven automation offers several advantages, including:

  • Optimise collections, personalise patient revenue cycle management and simplifying the scheduling processes, or even shifting to digital patient intake.
  • Stimulate productivity through the use of internal automated workflows.
  • Encourage patients for referral engagement campaigns.

The Bottom Line

In the end, all that matters is whether you helped your patients or not. Are you continuously working with the intent to go back and lie on your bed or do you want to see your patient finally being able to walk? If your answer is the latter one, just remember you’re doing something right and contributing to the world’s health. However, you can now do that from the comfort of your home with physical therapy electronic documentation software which makes the job even better. So, when are you taking a step ahead towards success?

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